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滴滴顺风车杀客案最新梳理,命案背后是滴血的漏洞!
来源:央视新闻客户端、澎湃新闻、新华网、中国新闻网、CGTN、中国日报网、央视网、人民日报    日期: 2018-08-27

刚刚过去的这个周末,滴滴无疑成为了舆论的主角。距上次滴滴顺风车司机杀害空姐案刚过三个月,滴滴曝出第二起顺风车司机杀害女乘客的恶性案件。又一条鲜活的生命在如花一样的年纪凋零,令人悲恸唏嘘。

 

8月24日,浙江省乐清市,一名20岁女孩乘坐滴滴顺风车时,被司机强奸杀害。事件再一次激发公众对于滴滴约车服务松散安全措施的不满。

 

The rape and murder of a 20-year-old female passenger in Zhejiang have ignited public fury in the latest crisis facing Didi – the biggest ride-sharing company in China which is under fire again for lax security measures of its carpooling service.

这起恶性事件发生至今,从约车安全性,到平台报警机制,再到客服处理,滴滴在各方面的解释都受到质疑。

 

8月26日,交通运输部联合公安部以及北京市、天津市交通运输、公安部门,针对上述事件,对滴滴公司开展联合约谈,责令其立即对顺风车业务进行全面整改,加快推进合规化进程,严守安全底线,切实落实承运人安全稳定管理主体责任,保障乘客出行安全和合法权益,及时向社会公布有关整改情况。

On Sunday afternoon, China’s Ministry of Transportation joined hands with the Ministry of Public Security, as well as the Traffic and Transportation Departments of Beijing and Tianjin, summoned senior executives of Didi Chuxing for a face-to-face meeting and ordered the company to rectify problems with its online hitch riding services, enhance security measures and release timely updates of its progress to correct the situation with the public.

 

交通运输部运输服务司司长徐亚华在约谈中指出,今年5月初,空姐李某在郑州搭乘滴滴顺风车,途中遭司机残忍杀害,短短三个月时间,又再次发生“8•24”温州恶性事件,引起社会各界广泛关注。两起侵害乘客生命安全的恶性事件,暴露出滴滴出行平台存在的重大经营管理漏洞和安全隐患,企业主体责任落实不到位,严重威胁人民群众出行安全和合法权益,社会影响非常恶劣。

 

The two incidents "exposed great management loopholes and safety perils with Didi," said Xu Yahua, director of the Transportation Services Department of the Ministry of Transport. The company has undertaken inadequate responsibility, seriously threatening passengers' safety, rights and interests, and causing severe negative social impact, Xu said.

 

交通运输部要求滴滴公司对近期发生的安全事件,要认真开展调查,严肃处理相关责任人员。

 

The transport ministry urged Didi to launch a thorough investigation into recent cases and severely punish anyone who might share responsibility for circumstances that led to the deaths, according to a ministry release on Sunday. 

 

即日起,滴滴不得再新接入未经许可的车辆和人员,并加快清退已接入的不合规车辆和人员。

 

From now on, no unauthorized vehicles and drivers should be admitted to the company's platform, and those already in should be expelled as soon as possible if they fail to meet requirements, the ministry said.

 

此外,交通部还要求滴滴网约车运营信息数据要实时、全量、真实地接入全国网约车监管信息交互平台,并确保数据质量。

 

Didi also is required to connect its operational information and data to a national supervision platform of online hailing cars, and ensure the quality and accuracy of the information.

 

8月26日,滴滴公司负责人在会上表示,对此次事件深感自责和愧疚,滴滴公司负有不可推卸的重大责任,并承诺:

 

一是自8月27日起,在全国范围内下线顺风车业务,重新评估业务模式;

 

二是9月1日前完成合规化运营工作方案,报送有关部门并接受社会监督;

 

三是落实安全生产责任制,开展安全隐患自查工作,完善隐患监察机制,通过线上、线下手段,查找整改存在的问题;

 

四是整改升级客服体系,加大客服团队的人力和资源投入;

 

五是开拓平台用户紧急情况报警通道,完善配合公安机关证据调取机制。

 

Didi said that the Hitch service would be taken down from Monday. Meanwhile, two senior executives have been removed from their posts. Didi said that the company would reevaluate the product's business model, rectify mistakes and upgrade customer service.

 

Executives of Didi promised to suspend its hitch riding service nationwide from Monday and reevaluate the business model.

 

A plan on improving compliance will be submitted to authorities by Sept. 1, and the company's customer service system will be upgraded, the executives said.

 

The company also pledged to launch a service to allow users to contact the police in case of emergencies, and to improve the mechanism of providing evidence for the police.

 

同时,滴滴方面还表示,两名高管已经被免职。

 

It has also laid off two senior management employees while the investigation of the crime continues.

 

距今年5月的“空姐遇害案”不过3个月,滴滴顺风车又出事。

 

据浙江省温州市乐清公安官方微博8月25日通报,8月24日13点左右,今年20岁的受害人赵某,乘坐滴滴顺风车由虹桥镇前往永嘉。

据赵某的朋友称,当天14点10分左右,赵某给他发微信称,“司机开的山路没有一辆车,有点怕”。而另一名朋友在14点15分,接到赵某失联后发出的最后一条微信,提到“救命、抢救”等字眼。

 

随后朋友多次联系受害人,但受害人始终处于失联状态。多次联系未果后,朋友在15点40分左右,第一次联系滴滴平台客服寻求帮助。又过了大约两个小时,在17点35分左右,赵某亲属报警。

 

(赵某发给朋友的微信,图源:央视网)

 

警方在接警后迅速启动重大案事件处置预案,并于25日凌晨4点,在乐清市柳市镇将27岁的四川籍犯罪嫌疑人钟某抓获,并在随后带领钟某指认作案现场。

警方也在第一时间发布了抓获犯罪嫌疑人的现场视频。根据钟某交代的地点,搜救队员找到了失联的女孩赵某,但已经遇害。

 

8月26日凌晨温州警方发布“关于乐清‘滴滴顺风车’司机杀人案警方接处警工作核查通报”。根据通报,警方获取司机相关信息共耗时92分钟。经查,在当日16时22分之前,永嘉、乐清警方未收到针对此案的电话或来人报警,对于网传“亲友接到女生求救后马上报警,警方说没有车牌号和司机电话不予立案”一事,经公安机关调查,不存在此情况。警方曾两次向滴滴索要嫌犯信息被拒。

 

 以下是通报全文:

 
 
 
 
 

  乐清“滴滴顺风车”司机杀人案发生后,社会各界高度关注。针对部分网民对警方在侦破此案过程中接处警工作存在问题的质疑,温州市公安局非常重视,立即组织人员开展调查。经询问报案人朱某某和受害人家属、调阅接警大厅视频和报案记录、相关通讯记录等,现将有关情况通报如下:

 

  8月24日16时22分,被害人的永嘉朋友朱某某到永嘉县上塘派出所报案,称其朋友赵某某13时许从乐清乘坐一辆顺风车出发来永嘉上塘,但是期间赵某某电话关机失联且未到永嘉;同时朱某某称此前已与滴滴平台客服联系,客服称1小时内回复。民警随即通过公安信息平台查询赵某某轨迹,并通过自己手机拨打赵某某手机号码但显示已关机。

 

  16时41分许,该所民警利用朱某某手机与滴滴客服沟通,在表明警察身份后希望向滴滴客服了解更多关于赵某某所乘坐的顺风车车主及车辆的相关信息,滴滴客服回复称安全专家会介入,要求继续等回复。

 

  17时13分许,滴滴客服向该所民警反馈称赵某某在13时许预约了顺风车后已于14时10分许将订单取消,并未上车。民警质疑上车后还可以在中途取消订单,再次提出要求了解该顺风车司机联系号码或车牌号码以便于联系,未果。

 

  17时32分,报案人朱某某向民警反映情况称,其另一个朋友在微信上有收到赵某某发出的求救信息,该所民警即通过朱某某手机与赵某某家人取得联系,得知其家属已在乐清当地派出所报案后,及时联系乐清当地接待民警,并表示将积极配合工作。

 

  17时44分许,在确定乐清当地警方已介入调查后,朱某某离开上塘派出所。

 

  经查,在当日16时22分之前,永嘉、乐清警方未收到针对此案的电话或来人报警,对于网传“亲友接到女生求救后马上报警,警方说没有车牌号和司机电话不予立案”一事,经公安机关调查,不存在此情况。

 

  当日下午17时30分许,受害人家属向乐清虹桥派出所报警其女儿失联,经初步了解后,民警于17时36分用接警电话与滴滴平台进行联系,平台客服称需3至4小时提供查询结果,民警表示情况紧急后,滴滴公司同意加急处理。

 

  17时49分,滴滴公司回电称需要提供介绍信以及两名民警的警官证等手续,后民警于18时04分通过邮件发送至滴滴公司。

 

  18时13分,乐清警方收到滴滴公司发来的车牌(车牌号为川A31J0Z)及驾驶员信息。

 

  乐清市局立即启动重大案事件处置机制,抽调刑侦、刑事技术、相关派出所等警力成立专案组开展全方位寻找调查,并向温州市局提请支持。鉴于该滴滴司机钟某有重大作案嫌疑,市县两级公安机关立即对犯罪嫌疑人开展布控,经合成作战,于25日凌晨4时许在柳市镇抓获犯罪嫌疑人钟某,并于25日上午9时在永嘉县峙口村查获车牌号为川A31J0Z的作案车辆。

 

犯罪嫌疑人

 

  据犯罪嫌疑人交代,8月24日14时50分许,犯罪嫌疑人钟某将受害人带至淡溪镇杨林线山路时,对受害人赵某某实施强奸,并用匕首刺其颈部,致大量出血,随后将受害人抛在道路护栏外的悬崖下,驾车逃离现场。经法医初步鉴定,其死亡原因为右颈部动脉断裂急性大出血致死。

 

  目前案件正在进一步侦查中,鉴于案情重大,检察机关已提前介入侦查办案中。警方对赵某某的不幸遇害深感惋惜,并借此案提醒市民,乘坐“顺风车”等类似交通工具时,可向熟悉亲友发送乘坐车辆车牌、驾驶员姓名等信息。当事人亲属如遇到类似问题,应迅速到所在区域公安机关报警,以便公安机关第一时间采取行动。同时警方提醒广大网民不传谣不信谣,对恶意制造、传播谣言者,公安机关将依法处置。

 

温州市公安局

 

2018年8月25日

 
 
 
 

The body of the woman, surnamed Zhao, was found on August 25 by police in Yueqing City, Zhejiang. 

 

Police said the Didi driver, surnamed Zhong, was arrested on August 25 around 4 a.m. and admitted that he raped and killed Zhao on August 24 around 2:50 p.m. She got into his car around 1 p.m., according to her friend who reported the case.

 

Police said their investigations showed that Didi had allegedly dismissed a number of pleas and inquiries made by the victim's family and friends as well as by police who requested the driver's information as the case was immediately reported by the victim’s friend who received a message alert from the 20-year-old before she went missing, according to CCTV News.

 

搜救视频显示,山间道路上停放着救护车和多辆警车,有多名民警与救援人员在现场搜救。乐清市龙之野救援队队长刘晓光说,最终在淡溪山区一处落差为七八米的悬崖下发现女孩的遗体。女孩儿身着牛仔裤,双腿被布条绑住,左手和指甲里都有血迹。

 

针对近日温州20岁女生赵某乘坐滴滴顺风车遇害一案,滴滴出行于25日在官方微博上发布声明致歉,声明中称作为平台,辜负了大家的信任,负有不可推卸的责任。

The company apologized in a statement on August 25 on Weibo, saying it's “immensely saddened by the tragedy,” and holds “undeniable” responsibility for the latest tragedy.

 

It said that it would offer a minimum of three times the usual financial compensation to the victim’s family.

 

"We are deeply sorry. We fell short of your expectations. We can’t and we won’t shirk from our responsibilities," said the statement which has drawn almost 400,000 comments on Weibo.

 

Didi also explained that it was unable to authenticate requests to verify users’ information, and could only share that information with law enforcement agencies with the users' consent.

 

就在今年5月6日,一位21岁女孩在搭乘滴滴顺风车过程中,被司机杀害。这件事也引发了人们反思网约车安全隐患,当事公司滴滴出行曾进行了一系列的整改。

 

而在最近的这起案件中,据《新京报》报道,受害人的朋友曾先后多次与滴滴客服联系,希望能通过平台的帮助找到车主,但却迟迟未能得到回复和帮助。

(赵某朋友向滴滴客服索要司机信息,被要求等待。图源:央视网)

 

滴滴在声明中提到,在该车主作案的前一天,有另一名顺风车乘客投诉其“多次要求乘客坐到前排,开到偏僻的地方,下车后司机继续跟随了一段距离”,滴滴客服承诺两小时回复但并未做到,也没有及时针对这一投诉进行调查处置,无论什么原因,平台都负有不可推卸的责任。

 

It admitted liability for not following up with a complaint made by a former female rider against the same driver – just within 24 hours before the incident occurred.

 

The former passenger, who asked on Weibo not to be interviewed by the press, claimed the driver asked her to sit in the front seat, drove the car into a remote area and attempted to follow her for a time after she managed to get out. She expressed frustration at Didi's inaction in her post.

 

经核实,钟某此前背景审查未发现犯罪记录,是用其真实的身份证、驾驶证和行驶证信息(含车牌号)在顺风车平台注册并通过审核,在接单前通过了平台的人脸识别,但案发车牌系钟某线下临时伪造

 

 

The arrested driver had passed background checks and had no prior criminal record, according to Didi. 

 

He had registered with the company using his authentic ID, driver license and vehicle registration certificate.

 

However, the license plate of the vehicle for the latest incident was forged, Didi found.

 

26日,滴滴出行公布了关于乐清顺风车事件的自查进展。

 

据新华网,当悲剧重复上演,监管部门不能仅寄希望于企业自身整改,而应该引起高度重视,采取切实有效监管措施堵住漏洞。

 

网约车行业的发展为乘客提供了出行便利,但接连发生的恶性案件一再给这个行业敲响警钟——网约车企业必须把乘客安全置于首位,从一个个“假如”入手,坚决堵住滴血的漏洞,决不能让悲剧重演!

 

综合来源:央视新闻客户端、澎湃新闻、新华网、中国新闻网、CGTN、中国日报网、央视网、人民日报


 

 





 
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